Testimonials

 

A Second Home at Sprott

Our mother Mary came to visit Sprott on a cold and miserable day in May 2015. We had all agreed that it was no longer feasible to remain living in her cottage in Eastbourne far from daughter Sophie. Mary’s extended Beaglehole family are mostly in Karori and we had heard good things about life in the Sprott villas so we came to look. The welcome at Sprott was warm and inviting, unlike the weather!

 The decision was made to move and the transformation of Villa 2 was remarkable. Once her pictures were on the wall and Angelo the marmalade cat was installed with a cat door especially for him, villa 2 looked and felt like home.

 Mary often said simply ‘how lucky I am’ about her time in villa 2. She loved the sunny outlook and watching the comings and goings before her. She struck up a friendship with Jim the gardener and Stanley his dog. Helen from reception often popped over with a little bunch of flowers from her garden and a magazine. Chris, Melinda, Lynette and all the staff were always welcoming to Mary’s family when they visited.

 While she could, Mary used to walk down to the Marsden Village shops. Dilip and Minaxi Nagar from 4 Square ordered in the right cat food for Angelo and would deliver to her when getting to the shops became difficult. She also greatly enjoyed her proximity to Gipps St Deli. While she could, she would take a bus to the city from the bus stop right outside Sprott to go to the library or check out an exhibition.

 When her health abruptly declined Chris urged her to shift across to a room in the main complex, saying ‘Mary, you are part of the Sprott family now and we want to be able to keep looking after you’. Sophie, Sabrina and Tom have nothing but gratitude to Sprott for the care Mary received in her last few weeks.

PS Angelo is still part of the Sprott family. He now lives like royalty with Lynette and has never looked better!

Sabrina Sullivan 18/4/17

Mary V2 2Mary V2Angelo4

What Client's Say?
Sprott House was a wonderful & loving home for my mother Zelda's final years. She started living independently in a villa & we were able to increase care levels as needed right thru to palliative care at the end. My husband, cousin & I found living & sleeping at Sprott a revelation as we experienced the care & love staff gave. The independent, not-for-profit trust structure, full range of care levels available combined with Sprotts outstanding management & staff make it a first choice both for those working in aged care and elders choosing a retirement home.
Family of Zelda Family of Zelda


Dear Juna, Maria Ziggy, July and all the carers and nursing staff of the Rennie Wing, Thank you so much for the care you all gave to Leland in the last weeks of his life while at Sprott. You do wonderful work which we saw in action and appreciated so much.
Family of Leland Family of Leland


Dear all the staff at Sprott, Thank-you all for the care, kindness and respect you have shown Dad, Mum and our family over the last 12 months, it has meant the world to us. It has been of great comfort to know Dad has been cared for at every turn of his difficult journey.


Dear Lisa and the whole team, To say thank you for the support provided along the way is an absolute understatement. I can not say enough about your invaluable assistance and empathy for all involved in this journey for us and for others. Your help and support has allowed us to cope with all the dramas and loss. Thank you.


Please convey how impressed and grateful I am to the ladies and men who looked after Mum. I would like to relay my highest praise especially to Maria, Olivia, Joyce, Fatima to name only a few and will always remember them with a huge fondness.


I love coming into Sprott and getting to do what I do. Of Course the residents are fantastic, just an absolute joy to work with and to have the privilege of sharing a few moments of their day. But for me the joy is so much more than that. First off (and most importantly) is the staff. Wow! Every time I walk into the village I feel welcomed and valued, but it's not all about me. It's the interaction between the staff and residents that blows me away, I know that when it comes down to it that wherever a good staff member works the workplace will get their love and professionalism but I also believe culture plays a huge part in it and that's what makes the difference. A team of people who care. Yep, I know it's not all love and roses and that I get the 'nice part' but whatever it is that makes you all tick - brilliant. Second off, the families (which is actually about the staff and culture too). They really are welcomed and thus, part of the team. That's so cool. It's a special place you have there, keep it up.
Julz Julz


I was up visiting over the last couple of days with my daughters, and it was good to see that Mum's still very content with life at Sprott. She has some nice friends there who do a great job of helping her when she's confused about something.